Website:
srinivasaservices.com
Job details:
1. Visit the customers of AMC, CAMC, Fleet owners, etc. Need to have good CRM with top twenty customers.
2. responsible for managing all aspects of the service department, including the team of service advisors, technicians, and support staff.
3. To ensure exceptional customer service. They must address customer concerns, complaints, and inquiries promptly and courteously for escalations.
4. Adhere to Service delivery process to optimize efficiency and new policies.
5. Responsible for maintaining high-quality service standards. PM quality, ensuring availability of soft tools and standard tools.
6. Supports the technicians in diagnosing complex issues and finding appropriate solutions in case of escalations.
7. Responsible for managing the service department's budget, monitoring expenses, and optimizing revenue.
8. ensures that the service department complies with all safety and environmental regulations.
9. Identifies training needs for the service team and arranges skill development sessions to enhance their capabilities.
10. Oversees the day-to-day operations of the service department. They implement efficient workflows, monitor service processes.
11. AMC Audit
12. Failure trend analysis and accordingly parts stocking
13. Achieve DSC Score and timely monitoring KPI and safety measures.
QUALIFICATION :
BE / B Tech - Electrical / Mechanical / Automobile with 7 to 10 years Industry experience.
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