Ola Electric
Website:
olaelectric.com
Job details:
Job Title: Service Manager
Regional Language(Malayalam) compulsory
Qualification: Diploma or B.E. in Mechanical / Automobile / Electrical Engineering
OLA Electric is looking for a dynamic and customer-focused Service Manager to lead service
operations at our service centers. The role requires strong technical expertise, people management
skills, and a customer-first mindset to ensure service excellence.
Key Responsibilities:
• Oversee daily workshop and service center operations
• Manage and lead technicians, service advisors, and support staff
• Ensure timely resolution of customer complaints and high service quality
• Monitor vehicle turnaround time and reduce service backlogs
• Ensure adherence to safety, quality, and operational standards
• Manage spare parts inventory and consumption tracking
• Drive customer satisfaction scores and operational efficiency
• Coordinate with central and technical teams for escalations and updates
• Identify operational risks and implement preventive actions
Requirements:
• Minimum 5 years of experience in service operations (EV / Automobile industry preferred)
• Diploma or B.E. in Mechanical / Automobile / Electrical Engineering
• Proficiency in local/regional language is mandatory
• Strong leadership, communication, and problem-solving skills
• Ability to handle high-volume service operations and pressure situations
• Strong customer orientation and service discipline
Click on Apply to know more.