Website:
evice.co.in
Job details:
Company Description
EVICE THE HYBRID STORE is a dynamic and innovative organization dedicated to providing cutting-edge hybrid solutions for modern retail and customer experiences. With a focus on bridging technology and traditional services, EVICE serves as a pioneer in hybrid retail models. Our team is committed to excellence, customer satisfaction, and adapting to the ever-evolving business landscape. We take pride in fostering a collaborative, inclusive, and forward-thinking work environment to empower employees and support their professional growth.
Role Description
This is a full-time, on-site role for a Service Manager at our Bengaluru South location. The Service Manager will oversee daily operations, ensuring smooth service delivery and excellent customer satisfaction. Responsibilities include managing service teams, addressing customer inquiries, monitoring performance metrics, implementing service policies, and coordinating with departments to optimize operational efficiency. The role also involves resolving any service-related issues in a timely and professional manner, as well as fostering team collaboration to meet business objectives.
Qualifications
- Strong leadership and team management skills to effectively oversee service teams and motivate staff.
- Proven problem-solving and conflict-resolution abilities to manage customer inquiries and resolve issues efficiently.
- Effective communication skills, including verbal and written, for interacting with customers and coordinating with teams.
- Experience in service operations, planning, and policy implementation for maintaining standards and efficiency.
- Proficiency in customer relationship management and service improvement strategies to enhance customer satisfaction.
- Ability to work in a fast-paced environment with attention to detail and organizational expertise.
- Experience in a retail or hybrid operations setting is a plus.
- Bachelor’s degree in Business Administration, Operations Management, or a related field is preferred.
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