ACME MEP SERVICES (I) PRIVATE LIMITED
Website:
acmemep.com
Job details:
Service HOD-HVACLocation
Phoenix Marketcity, Kurla – Mumbai
About the Company
ACME MEP Services is a leading provider of Mechanical, Electrical, Plumbing (MEP) and HVAC solutions, delivering high-quality engineering services across commercial, residential, and industrial projects.
Role Overview
We are looking for a highly experienced Head of HVAC Service to take overall ownership of the HVAC Service business, including service operations, AMC business, revenue growth, customer relationships, team leadership, and business performance.
The role will be responsible for developing and executing the service strategy, driving profitable growth, strengthening key customer relationships, and building a high-performing service organization. The candidate will work closely with senior management to establish business goals, improve operational efficiency, and expand the company's HVAC service footprint.
Key Responsibilities
- Provide overall leadership and strategic direction for the HVAC Service business.
- Own the service business P&L, revenue, profitability, and growth targets.
- Develop and execute strategies to grow the AMC, maintenance, retrofit, repair, and after-sales service business.
- Lead and oversee the complete HVAC service organization, including Service GM, managers, engineers, technicians, and support teams.
- Develop and manage a strong AMC portfolio, focusing on renewals, retention, profitability, and new business acquisition.
- Establish service revenue targets and drive achievement through new business, AMC renewals, upselling, and cross-selling opportunities.
- Build and maintain relationships with key customers, major accounts, consultants, and business stakeholders.
- Act as the senior escalation point for critical customer issues and ensure timely resolution.
- Ensure consistent achievement of SLA, quality, safety, productivity, and customer satisfaction objectives.
- Establish service processes, SOPs, KPIs, governance mechanisms, and performance review systems across the organization.
- Monitor overall manpower requirements and build a capable leadership and field-service team.
- Identify opportunities for business expansion, new markets, new customers, and service offerings.
- Drive operational efficiency and control service costs while maintaining service quality and customer satisfaction.
- Review service performance, revenue, margins, AMC renewals, customer retention, manpower productivity, and other key business metrics.
- Ensure effective coordination between Service, Projects, Sales, Commercial, Procurement, Finance, and other functions.
- Develop strong succession planning and leadership capabilities within the service organization.
- Represent the company in important customer meetings, commercial discussions, and strategic business negotiations.
- Ensure compliance with company policies, contractual commitments, statutory requirements, and safety standards.
Qualifications & Experience
- Bachelor’s degree in Mechanical Engineering or a related field.
- 12–15+ years of experience in HVAC service, maintenance, or after-sales operations.
- Strong experience in leading a large HVAC service organization or business vertical.
- Proven experience in managing AMC portfolios, service revenue, profitability, and P&L.
- Strong exposure to commercial and industrial HVAC systems including chillers, VRF/VRV, AHUs, FCUs, cooling towers, pumps, and ducting systems.
- Demonstrated experience in managing senior managers and large technical/service teams.
- Strong track record of business development, customer retention, AMC growth, and revenue generation.
- Experience handling large and strategic customers with strong negotiation and escalation-management skills.
- Excellent leadership, strategic thinking, commercial acumen, and decision-making abilities.
Key Competencies
HVAC Service Leadership | P&L Management | AMC Business | Business Growth | Strategic Customer Management | Revenue & Profitability | Team Leadership | Service Operations | Key Account Management | SLA & Quality Management | Business Development | Operational Excellence
Preferred Candidate Profile
- The ideal candidate should be a senior HVAC service leader who has progressed beyond day-to-day service operations and has experience taking complete ownership of a service business/vertical, including people, customers, revenue, profitability, and growth.
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