LOOM SOLAR PVT. LTD.
Website:
loomsolar.com
Job details:
About Us
Loom Solar, founded in 2018 by visionary brothers Amol and Amod Anand, has rapidly emerged as one of
India's Fastest Growing D2C brands. This Faridabad, Haryana based solar company specializes in the manufacturing of cutting-edge solar panels, inverters, and lithium batteries, catering to both residential and commercial needs.
Our journey began with a mission to revolutionize access to advanced solar technology across India, ensuring even the most remote areas benefit from sustainable energy solutions through our robust e-commerce platform. At Loom Solar, we are committed to driving the green energy transition and empowering every corner of India with reliable and innovative solar power solutions.
Job Description
Job Description: Service Executive
Job Title:
Service Executive
Department: Service
Location: Faridabad
Reports To: Service Manager
Job Summary
We are looking for a proactive and customer-focused
Service Executive to manage after-sales service activities, customer complaints, product installations, maintenance coordination, and service operations. The ideal candidate should have strong communication skills, technical understanding, and the ability to ensure customer satisfaction through timely service support.
Key Responsibilities
Customer Service & Support:
- Handle customer queries, complaints, and service requests through calls, emails, or direct visits.
- Ensure timely resolution of customer issues with proper follow-up.
- Maintain a high level of customer satisfaction.
Service Operations
- Coordinate with service engineers/technicians for installation, maintenance, and repair visits.
- Schedule and assign service tasks efficiently.
- Track pending complaints and ensure closure within TAT.
Documentation & Reporting
- Maintain records of service requests, customer complaints, warranty claims, and service reports.
- Prepare daily, weekly, and monthly MIS reports.
- Update service data in ERP/CRM software.
Spare Parts Management
- Coordinate for spare parts availability with inventory/store department.
- Ensure proper dispatch and usage tracking of spare parts.
Warranty & Claims
- Verify warranty cases and process service claims as per company policy.
- Maintain records of replacements and warranty settlements.
Customer Relationship
- Build long-term relationships with customers through professional service support.
- Collect feedback and suggest improvements in service quality.
Required Qualifications
- Graduate / Diploma / ITI (Technical background preferred)
- Additional certification in customer service or operations is an advantage.
Experience
- 1 to 3 years of experience in customer service, after-sales service, or service coordination.
- Freshers with good communication skills can also apply.
Requirements
Skills Required:
- Good communication and interpersonal skills
- Basic technical understanding
- Problem-solving attitude
- Knowledge of MS Excel, ERP, CRM
- Time management and coordination skills
- Customer handling skills
- Ability to work under pressure
Preferred Industry
- Solar Industry
- Electrical / Electronics
- Consumer Durable
- Automobile
- Manufacturing
Salary
As per industry standards + Incentives (if applicable)
Benefits
- PF & ESIC as per company policy
- Paid Leave
- Travel Allowance (if applicable)
- Career Growth Opportunities
- Training & Development Programs
Key Performance Indicators (KPIs)
- Complaint resolution time
- Customer satisfaction score
- Repeat complaint reduction
- Service closure rate
- Spare parts management efficiency
- Response time to customers
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