Website:
credencesoft.co.nz
Job details:
Company Description
CredenceSoft, founded in 2018, specializes in designing, developing, and implementing cost-effective, cloud-based software and technology solutions tailored to industries such as Banking, Insurance, Finance, Telecommunications, Payments, and Healthcare. Utilizing advanced open-source technologies and frameworks, CredenceSoft delivers customized systems to meet clients' unique needs without unnecessary costs. The team comprises diverse professionals, including solution architects, UI/UX specialists, domain experts, and quality control professionals, all focused on delivering user-friendly and high-quality solutions. The company emphasizes innovation and cutting-edge technology, driven by experienced research and AI specialists, to provide state-of-the-art tools and enhanced user experiences.
- Job Summary: We are seeking a proactive and client-focused Client Success Executive to join our growing team. You will be responsible for supporting clients with the setup, onboarding, training, and troubleshooting of our tech products. Client visits required within or outside the city, but only as per client and company requirements.
Key Responsibilities:
- Assist clients with product setup, onboarding, and training, both online and offline.
- Provide on-site or remote support based on specific client requirements.
- Conduct client visits as per company directives.
- Collaborate with internal technical and product teams to ensure timely resolution of client issues.
- Maintain detailed and accurate records of service activities, issues resolved, and client feedback. Educate clients on new product features, updates, and best practices to maximize platform usage. Training & Travel:
- Comprehensive training will be provided on all company products and client interaction protocols.
- Candidates must be open to travel.
- All travel expenses will be reimbursed as per company policy.
- Candidates should be open to working in rotational shifts, including Sundays. Compensation will be provided for any Sunday shifts worked, in accordance with company policy.
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