TGS The Global Skills
Website:
theglobalskills.com
Job details:
Responsibilities:
1. Customer Interaction:
o Act as the primary liaison between customers and the workshop team,
ensuring clear and courteous communication.
o Communicate with customers and vendors to understand their service
requirements and provide appropriate solutions.
o Handle inquiries, complaints, and feedback related to vehicle service and
repairs with a focus on customer satisfaction.
o Educate customers on maintenance schedules, warranty details, and service
options available.
2. Technical Support:
o Provide technical assistance and support to customers, dealerships, and internal
teams regarding vehicle maintenance, repairs, and troubleshooting.
o Interpret technical manuals, bulletins, and diagnostic procedures to resolve
issues effectively.
o Coordinate with service engineers and technicians to ensure timely resolution of
complex technical problems.
o Going for test drive on both with technician before work & with customer at the
car delivery time.
3. Documentation and Reporting:
o Maintain accurate records of service requests, repairs performed, and parts used
for each vehicle additionally suggest repair works if required.
o Generate reports on service activities, technical issues, and customer
interactions to track trends and identify areas for improvement.
o Prepare service quotations, invoices, and other documentation on Autorox as
required.
4. Training and Development:
o Stay updated on the latest technological advancements in automotive systems
and repair techniques.
5. Quality Assurance:
o Ensure compliance with manufacturer's standards, service protocols, and
safety regulations.
o Conduct quality checks on repaired vehicles to verify workmanship and
performance standards.
6. Inventory Management:
o Monitor and manage inventory levels of spare parts and consumables required
for vehicle servicing.
o Coordinate with procurement teams to replenish stock and maintain adequate
supply levels.
7. Team Collaboration:
o Collaborate with cross-functional teams including engineering to address
customer issues and improve service delivery processes.
o Participate in meetings and contribute insights on technical matters and
customer service strategies.
Skills and Qualifications:
• Educational Background (Mandatory): 3 years of full time Diploma or 4 years of
Bachelor’s degree in Mechanical Engineering/Automobile Engineering, from
recognized institute.
• Minimum experience: Minimum 2-3 years of work experience in a service advisor or
service engineer role with any brand ( Note : Candidate specifically with authorized
luxury dealerships such as BMW, Volvo, Audi or equivalent German brands will be
given priority).
• Communication Skills: Must possess excellent verbal and written communication skills
in English to interact effectively with customers, dealerships, and internal teams.
• Presentational skill: A well-presented, customer-facing personality with a passion for
the automotive sector with good personality.
• Personality: Good looking, confident, neat, well-groomed, polished and customer-
appropriate appearance (Note: Height 5.9 Feet tall will be given a priority).
• Technical Skills: Strong understanding of automotive systems, diagnostic tools, and
repair techniques. Proficiency in using computerized diagnostic equipment and
software.
• Problem-Solving Ability: Analytical mindset to diagnose complex technical issues and
propose effective solutions.
• Organizational Skills: Ability to prioritize tasks, manage time efficiently, and work under
pressure to meet service deadlines.
• Customer Focus: Commitment to providing exceptional customer service and
maintaining positive relationships with stakeholders.
• Team Player: Ability to work collaboratively in a team environment and contribute to
achieving departmental goals.
• Adaptability: Willingness to adapt to changes in technology, industry standards, and job
- responsibilities as required.
Click on Apply to know more.