Website:
rp3dproducts.com
Job details:
Company Description RP3D PRODUCTS LLP is a pioneering 3D printer design and manufacturing company based in Chennai, India, focused on delivering cutting-edge, affordable 3D printing solutions for industries, educational institutions, and research organizations. With a strong Make-in-India approach, the company develops a broad range of 3D printing technologies, including FDM, LCD, DLP, SLA, SLM, LDM, Bio 3D (DIW), and filament making machines. Its flagship Sculptor Series showcases high precision and performance in additive manufacturing. RP3D also supplies 3D scanners, filaments, resins, and metal powders, along with 3D printing services, reverse engineering, and project-based product development tailored to customer needs. Combining state-of-the-art fabrication capabilities with a commitment to innovation, RP3D is helping make advanced digital manufacturing simple, accessible, and cost-effective.
Role Description This is a full-time Service Engineer role based in Bengaluru, offered in a hybrid work model where on-site presence is required and some work from home is acceptable. The Service Engineer will perform installation, commissioning, preventive maintenance, and repair of 3D printers and related equipment at customer locations and company facilities. Daily responsibilities include diagnosing technical issues, conducting troubleshooting and root-cause analysis, and providing timely field service and technical support to ensure minimal downtime. The role involves coordinating with internal teams for parts and escalation, documenting service activities, preparing reports, and educating customers on proper operation and basic maintenance. The Service Engineer will also support demonstrations, trials, and customer training sessions, contributing to continuous improvement of service processes and customer satisfaction.
Qualifications
- Strong troubleshooting and diagnostic skills for electro-mechanical and software-driven 3D printing systems.
- Hands-on experience in field service, including on-site visits, installation, and customer-facing support.
- Technical support competencies, including handling service tickets, remote assistance, and issue escalation.
- Maintenance & repair skills for precision equipment, including preventive maintenance and component-level repairs.
- Clear and professional communication skills for interacting with customers, documenting service activities, and collaborating with internal teams.
- Diploma or degree in Mechanical, Electrical, Electronics, Mechatronics, or related engineering field.
- Familiarity with 3D printers, CNC machines, robotics, or similar industrial equipment is an advantage.
- Ability to travel to customer sites as needed and work safely in workshop and field environments.
- Comfort with basic computer tools and service documentation; knowledge of CAD or 3D printing software is a plus.
Click on Apply to know more.