Service Engineer

Parle Global Technologies Pvt. Ltd.

Website: parleglobal.com
Job details:

Experience: 2–4 Years

Qualification: Diploma / B.E. / B.Tech in Mechanical / Electrical / Mechatronics / Instrumentation

Job Purpose

To ensure successful installation, commissioning, servicing, and troubleshooting of pharmaceutical machinery at customer sites, while delivering excellent technical support and maintaining high customer satisfaction.

Key Responsibilities

Installation & Commissioning

• Perform installation, commissioning, and start‑up of pharmaceutical machinery at customer sites.
• Ensure machines are installed as per technical drawings, SOPs, and validation requirements.
• Conduct machine trials, FAT/SAT support, and ensure smooth handover to customers.
• Train customer operators and maintenance teams on machine operation, safety, and basic troubleshooting.

Troubleshooting & Technical Support

• Diagnose and troubleshoot mechanical, electrical, pneumatic, and automation issues.
• Provide on‑site and remote technical support to customers.
• Analyze machine breakdowns and implement effective corrective and preventive actions.
• Ensure timely resolution of issues to minimize machine downtime.

Customer Support & Application Understanding

• Understand machine applications, customer processes, and production requirements.
• Support customers in process optimization and performance improvement.
• Act as the technical interface between customer and internal departments (Design, Production, QA).

Documentation & Reporting

• Prepare and maintain service reports, commissioning documents, and visit summaries.
• Record machine performance data, issues, and solution history.
• Follow GMP, safety, and company SOPs during service activities.

Communication & Coordination

• Communicate effectively with customers, internal teams, and management.
• Provide clear technical explanations and guidance to customers.
• Represent the company professionally at customer sites.

Skills & Competencies

Technical Skills

• Strong knowledge of pharma machinery (Packaging, Tablet, Capsule, Liquid, or related equipment).
• Good understanding of electrical, mechanical, pneumatic, and PLC systems.
• Familiarity with GMP, FDA, and pharmaceutical manufacturing standards.
• Ability to read electrical schematics, mechanical drawings, and manuals.

Soft Skills

• Excellent problem‑solving and analytical skills
• Strong communication and customer‑handling skills
• Ability to work independently and under pressure
• Willingness to travel extensively and work at customer sites

Preferred Attributes

• Experience in pharmaceutical machinery manufacturing or service
• Exposure to automation, PLC troubleshooting, HMI, and VFDs
• Customer‑centric attitude with a focus on quality service delivery

Key Performance Indicators (KPIs)

• Timely installation and commissioning
• First‑time resolution of service issues
• Customer satisfaction score
• Documentation accuracy and compliance
• Response and turnaround time

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