Tata Consultancy Services
Website:
tcs.com
Job details:
Interview mode : Weekend Walkin drive (Face to Face )
Date : 06-May-26 ( Saturday )
Role : Service Desk Trainer
Experience : 4 to 10 years
Location : Bengaluru
Key words :Computer skills
Customer support
Problem-solving and troubleshooting abilities
Team management, Reporting
Desired Competencies (Technical/Behavioral Competency)
- Strong analytical, communication, and presentation skills; precise written documentation
- Experience auditing ticket quality, call/chat/email interactions, and KB/article effectiveness
- Ability to identify/diagnose issues, categorize/record deviations, and advise on corrective actions
- Problem-solving with coaching mindset; collaborate with Lead for upskilling and productivity
- Time management; multi-tasking; work with minimum supervision and quick learning skills
- Interpersonal and negotiation skills for calibrationand stakeholder consensus Technical and system expertise (networking, active directory, DNS)
- Problem-solving and troubleshooting abilities
- Time management
- Teamwork and collaboration
- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solutions
- Support problem identification
- Advise users on appropriate course of action
- Monitor issues from start to resolution
- Escalate, if needed, unresolved problems to a higher level of support
- Excellent written verbal and presentation skills.
- Grooming team members to influence upskilling and productivity.
Click on Apply to know more.