Tata Consultancy Services
Website:
tcs.com
Job details:
Role: Service Desk trainer
Location: Bangalore
Exp: 4-8 Yrs
Mode of interview : Walk in drive on saturday (9-May-26) F2F in person
Must Have Skills:
- Strong analytical, communication, and presentation skills; precise written documentation
- Experience auditing ticket quality, call/chat/email interactions, and KB/article effectiveness
- Ability to identify/diagnose issues, categorize/record deviations, and advise on corrective actions
- Problem-solving with coaching mindset; collaborate with Lead for upskilling and productivity
- Time management; multi-tasking; work with minimum supervision and quick learning skills
- Interpersonal and negotiation skills for calibrationand stakeholder consensus Technical and system expertise (networking, active directory, DNS)
Good to have:
- Problem-solving and troubleshooting abilities
- Teamwork and collaboration
- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solutions
- Support problem identification
- Advise users on appropriate course of action
- Monitor issues from start to resolution
Click on Apply to know more.