ITC Infotech
Website:
itcinfotech.com
Job details:
We are looking with Excellent Communication skills and who can work on rotational shift
Responsibilities:
- Hands-on knowledge of Office 365 accounts and services
- Hands-on knowledge of Ticketing tools: Jira Service now
- Attending Day-to-Day Calls to the Users Troubleshooting Hardware Software
- Possess strong interpersonal skills and the ability to work as an effective team player
- Excellent knowledge of the most recent Windows operating systems and associated applications
- Good communication is a must
- Resolving incoming client and personnel IT queries remotely via email and phone or at the office
- Should possess knowledge on installing Windows OS on laptop or VM or CPC
Qualifications:
- Associate or bachelor’s degree in computer science information systems or similar
- At least 3 years' experience in end-user support role
- Strong understanding of various IT-Infrastructure systems like Virtual machines Laptop networks etc
- Strong understanding of IT-Infrastructure software and tools like OS MS-Office system console etc
- Strong understanding of IT-Infrastructure issues problems like link outages system failures etc
- Good ability to multitask and simultaneously working on more than one tasks in hand
- Ability to simultaneously monitor multiple system consoles and take appropriate observations actions
- Ability to work in rotating shifts environment
- Must be able to maintain accuracy and confidentiality
- Skills experience in voice-based technical support
- Skills experience on working with international users
- Meticulous Approach attention to detail
- Advanced collaboration communication and interpersonal skills
- Excellent organizational and time management skills
- In-depth and current knowledge of computer programs and hardware
Click on Apply to know more.