Service Desk Solution Architect – Pre SalesTata Consultancy Servicesfull-timeRequired skillsKPIservice deskServiceNowAbout the role Tata Consultancy Services Website: tcs.com Job details: TCS hiring for Service Desk Solution Architect – Pre SalesLocation: BangaloreExperience: 8-12Must Have:IT Service / Service Desk experienceHands-on experience in Service Desk delivery / operations, including: SLA/KPI management, reporting, and service stabilityTransition or steady-state delivery ownershipPrior experience as Solution Architect or Pre-sales Lead for Service Desk servicesProven exposure to AI / GenAI and automation applications in IT supportStrong analytical mindset with comfort in data-driven solutioningITIL v4 certified (preferred); ServiceNow or AI-related certifications are a plusStrong written and verbal communication Click on Apply to know more. This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.