Tata Consultancy Services
Website:
tcs.com
Job details:
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.
What we are looking for
Role: Service Desk QA
Experience Range: 5 to 8 Years
Location: Chennai, Bangalore
Interview Date: Friday Online
Must Have:
- Technical and system expertise: Networking, Active Directory, DNS
- Proven customer support experience via phone, remote tools, and ticketing systems
- Excellent analytical, communication, written, verbal, and presentation skills
- Strong problem-solving and troubleshooting abilities; able to diagnose and resolve L1/L2 issues
- Time management, teamwork, and collaboration across cross-functional teams
- Ability to identify/diagnose issues, categorize/record queries, and advise users on appropriate actions
- Ownership to monitor issues start-to-resolution and escalate per matrix
- Grooming team members to influence upskilling and productivity
- Well organized, able to multi-task with minimum supervision and quick learning skills
- Strong interpersonal and negotiation skills to collaborate with infra/network/app teams
Good to Have:
- Well organized with ability to multi-task and work with minimum supervision with quick learning skills.
- Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues
Essential:
- Achieve SLAs/OLAs; govern KPIs (FCR, MTTR, AHT, backlog hygiene, CSAT).
- Ability to Lead
- Ability to upskill and track learning progress of team
- Ability to attend / present weekly, monthly reports to clients
- Coach, mentor, schedule/workforce management; performance reviews and skill uplift.
Minimum Qualification:
- 15 years of full-time education
- Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)
Click on Apply to know more.