Tata Consultancy Services
Website:
tcs.com
Job details:
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.
What we are looking for
Role: Service Desk QA
Experience Range: 4 to 8 Years
Walkin Location: Bengaluru
Interview Date: 09th May 26 (09:00 AM to 12:00 PM)
Interview Venue: Tata Consultancy Services, Sattva Knowledge Point, Yeshwanthpur Industrial Suburb, Mahalakshmi Layout, Bengaluru, Karnataka 560022
Must Have:
- Strong analytical, communication, and presentation skills; precise written documentation
- Experience auditing ticket quality, call/chat/email interactions, and KB/article effectiveness
- Ability to identify/diagnose issues, categorize/record deviations, and advise on corrective actions
- Problem-solving with coaching mindset; collaborate with Lead for upskilling and productivity
- Time management; multi-tasking; work with minimum supervision and quick learning skills
- Interpersonal and negotiation skills for calibrationand stakeholder consensus Technical and system expertise (networking, active directory, DNS)
- Problem-solving and troubleshooting abilities
- Time management
- Teamwork and collaboration
- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solutions
- Support problem identification
- Advise users on appropriate course of action
- Monitor issues from start to resolution
- Escalate, if needed, unresolved problems to a higher level of support
- Excellent written verbal and presentation skills.
- Grooming team members to influence upskilling and productivity.
Good to Have:
- Well organized with ability to multi-task and work with minimum supervision with quick learning skills.
- Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues
- Designed or operated a QA framework (scorecards, rubrics, sampling plans, calibration sessions)
- Experience with LMS, train-the-trainer, onboarding bootcamps, and refresher programs
Essential:
- Scorecards, sampling, calibrations, and periodic reporting.
- Ability to Lead
- Ability to upskill and track learning progress of team
- Ability to attend / present weekly, monthly reports to clients
- Convert QA findings into coaching plans, run bootcamps, refreshers, and certify readiness.
Minimum Qualification:
- 15 years of full-time education
- Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)
Click on Apply to know more.