Website:
scoutit.in
Job details:
We're looking for
Service Desk Professionals!
Responsibilities
- Provide first-level technical support to users through calls, emails, chat, and ticketing systems
- Manage and resolve incidents, service requests, and technical issues within defined SLA timelines
- Troubleshoot hardware, software, application, and network-related problems efficiently
- Record, track, and maintain accurate documentation of incidents, resolutions, and support activities
- Escalate unresolved or critical issues to appropriate technical teams when required
- Monitor service desk queues and ensure timely response and resolution of support tickets
- Support ITSM and ITIL-based service management processes, including incident and problem management
- Collaborate with cross-functional teams to resolve user concerns and improve service delivery
- Assist users with system access, account management, and application support activities
- Maintain strong knowledge of enterprise applications, support tools, and troubleshooting procedures
- Contribute to continuous improvement initiatives for service desk operations and customer experience
- Ensure high levels of customer satisfaction through professional communication and effective issue resolution
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*Note: This is a requirement for one of Scoutit's clients)
Skills: communication,management,teams
Click on Apply to know more.