Cosette Network Pvt Ltd
Website:
cosettenetwork.com
Job details:
Job Title: Service Delivery Ops Lead Manager(Non- Voice Support)
Experience: 12–16 Years
Qualification: Any Graduation
Job Description:
We are looking for an experienced professional to join our Customer Support vertical, focusing on Service Desk Non-Voice Support. The role involves managing customer queries, handling escalations, and ensuring timely resolution of issues within defined SLAs through email, chat, and web channels.
Required Skills:
- Excellent written and verbal communication
- Strong stakeholder management skills
- Experience in email/chat support environments
- Good typing proficiency
- Strong analytical and problem-solving skills
Click on Apply to know more.