Tata Consultancy Services
Website:
tcs.com
Job details:
Role: Service Desk Lead
Location: Bangalore/Hyderabad
Exp: 5-10 Yrs
Mode of interview : Walk in drive on saturday (9-May-26) F2F in person
Must Have Skills:
- Technical and system expertise:Networking, Active Directory,DNS
- Proven customer support experience via phone, remote tools, and ticketing systems
- Excellent analytical, communication, written, verbal, and presentation skills
- Strong problem-solving and troubleshooting abilities; able to diagnose and resolve L1/L2 issues
- Time management, teamwork, and collaboration across cross-functional teams
- Ability to identify/diagnose issues, categorize/record queries, and advise users on appropriate actions
- Ownership to monitor issues start-to-resolution and escalate per matrix
- Grooming team members to influence upskilling and productivity
- Well organized, able to multi-task with minimum supervision and quick learning skills
- Strong interpersonal and negotiation skills to collaborate with infra/network/app teams
Good to have:
- Well organized with ability to multi-task and work with minimum supervision with quick learning skills.
2.Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues
Click on Apply to know more.