Tata Consultancy Services
Website:
tcs.com
Job details:
Interview mode : Weekend Walkin drive (Face to Face )
Date : 09 MAY-26 ( Saturday )
Role : Service Desk Lead
Experience : 5 to 10 years
Location : Deccan Park (EC Checks Venue – Cafteria / Interview area – GS1)
Desired Competencies (Technical/Behavioral Competency)
- Technical and system expertise:Networking, Active Directory,DNS
- Proven customer support experience via phone, remote tools, and ticketing systems
- Excellent analytical, communication, written, verbal, and presentation skills
- Strong problem-solving and troubleshooting abilities; able to diagnose and resolve L1/L2 issues
- Time management, teamwork, and collaboration across cross-functional teams
- Ability to identify/diagnose issues, categorize/record queries, and advise users on appropriate actions
- Ownership to monitor issues start-to-resolution and escalate per matrix
- Grooming team members to influence upskilling and productivity
- Well organized, able to multi-task with minimum supervision and quick learning skills
- Strong interpersonal and negotiation skills to collaborate with infra/network/app teams
- Well organized with ability to multi-task and work with minimum supervision with quick learning skills.
- Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues
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