Tata Consultancy Services
Website:
tcs.com
Job details:
Role : Service Desk lead
Experience : 5 to 8 years
Location : Bangalore, Chennai
Key words : IT Service Desk, IT Help Desk
Desired Competencies (Technical/Behavioral Competency)
- Leadership & People Management - Proven ability to lead large teams, manage multiple services or 24/7 services, and build a high-performance culture.
- Strong knowledge of ITIL framework and service desk operations.
- Experience in managing IT support teams (minimum 5+ years, with at least 2 years in a lead role).
- Excellent leadership, communication, and problem-solving skills.
- Familiarity with ticketing tools (e.g., ServiceNow, Remedy).
- Ability to handle high-pressure situations and escalations effectively.
- Previous ITSM / Incident management or Service desk experience managing cases and troubleshooting incidents
- Strong knowledge in capacity management, resource planning, reporting & analytics.
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