Iron Mountain
Website:
ironmountain.com
Job details:
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a proactive and detail-oriented
Service Desk Executive to join our
Data Center Operations team. In this role, you will be responsible for monitoring data center infrastructure, managing incident communications, and providing high-level support to ensure uninterrupted service operations.
Our Data Center Operations team is a fast-paced, high-stakes group dedicated to maintaining 24/7 operational continuity and infrastructure excellence.
What You’ll Do
In this role, you will:
- Responsibility 1: Monitor data center infrastructure using specialized tools to identify alerts and performance issues, ensuring all incidents are logged, tracked, and prioritized within our Information Technology Service Management (ITSM) system.
- Responsibility 2: Serve as the primary point of contact for stakeholders and customers via phone and email, coordinating critical communication between technical teams and management to provide timely resolutions.
- Responsibility 3: Maintain rigorous documentation of all service actions and interactions while ensuring strict compliance with Data Center policies, Service Level Agreements (SLAs), and security protocols.
What You’ll Bring
The ideal candidate will have:
- Proven experience in a Service Desk, Information Technology (IT) support, or Data Center environment.
- Strong knowledge of infrastructure monitoring tools and Information Technology Service Management (ITSM) processes.
- Proven ability in multitasking, professional stakeholder communication, and remains calm under pressure in a high-stakes environment.
- Flexibility to participate in shift rotations, including nights, weekends, and on-call duties to support 24/7 operations.
Category: Information Technology
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0102975
Click on Apply to know more.