UST
Website:
ust.com
Job details:
Summary
Role description
First point of contact for users needing IT help. Handles basic technical issues and ensures a good customer experience.
Responsibilities
- Provide basic tech support via phone, email, chat, or remote access
- Troubleshoot issues with computers, software, printers, and networks
- Log and track issues in a ticketing system
- Escalate complex problems to higher-level teams
- Communicate clearly and professionally with users
- Follow IT processes and keep skills up to date
Skills
Service Desk, Tier 1 support, Network Connectivity,
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