Tata Consultancy Services
Website:
tcs.com
Job details:
Interview mode : Weekend walking drive (Face to face )
Interview date : 18th Apr 2026
Role : Service Desk
Experience : 3 TO 6 years
Location : Chennai ( Siruseri )
Key words : Desktop support, Service Desk
Role and Responsibilities (Accountabilities):
- Provide first level technical support via voice calls and chat for end users.
- Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow.
- Handson experience with ServiceNow
- Follow ITSM/ITIL best practices for incident and request management.
- Must be familiar with ITSM processes
- Troubleshot issues related to hardware, software, network connectivity, and user access.
- Proficiency troubleshooting common IT issues: Active Directory, VPN, Citrix, VDI.
- Ensure timely resolution or escalation of tickets within defined SLAs.
- Maintain accurate documentation of issues, solutions, and user interactions.
- Collaborate with internal teams to ensure seamless service delivery.
- Participate in EST Hours rotational shift, including nights, weekends, and holidays.
Click on Apply to know more.