Tata Consultancy Services
Website:
tcs.com
Job details:
Interview Mode : Weekend walking drive (Face to face )
Interview Date : 11-Apr-26 (Ahmedabad)
Role : Service Desk
Experience : 2 to 8 years
Location : Tata Consultancy Services Ltd, GarimaPark SEZ, DA College Road, Info City,Gandhinagar, Gujarat 382007
Desired Competencies (Technical/Behavioral Competency)
Role and Responsibilities (Accountabilities):
- Provide first level technical support via voice calls and chat for end users.
- Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow.
- Handson experience with ServiceNow
- Follow ITSM/ITIL best practices for incident and request management.
- Must be familiar with ITSM processes
- Troubleshot issues related to hardware, software, network connectivity, and user access.
- Proficiency troubleshooting common IT issues: Active Directory, VPN, Citrix, VDI.
- Ensure timely resolution or escalation of tickets within defined SLAs.
- Maintain accurate documentation of issues, solutions, and user interactions.
- Collaborate with internal teams to ensure seamless service delivery.
- Participate in EST Hours rotational shift, including nights, weekends, and holidays.
- Report to the office daily as per company policy.
- Experience supporting global users
- Maintain high levels of customer satisfaction
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