Website:
scoutit.in
Job details:
We're looking for
Service Desk Analysts!
Responsibilities
- Identify and diagnose issues and problems.
- Categorize and record reported queries and provide solutions.
- Advise users on appropriate course of action.
- Monitor issues from start to resolution.
- Escalate, if needed, unresolved issues to a higher level of support.
- Receives and handles issues and requests for service, following agreed procedures.
- Promptly allocates calls as appropriate.
- Logs issues and service requests and maintains relevant records.
Qualifications
- Windows 10, Windows Server OS
- Microsoft Azure / 365 applications and services.
- Virtualization technologies and topologies.
- Core troubleshooting - the ability to figure out the root of a problem through logical processing and elimination.
Additional Requirements
- Enjoy providing excellent customer service
- Working knowledge of troubleshooting remote access issues
- Excellent verbal and written communication skills (active listening skills)
- Ability to articulate and speak with clear voice
- Ability to understand the Customers business objectives
- Ability to understand and accept that the Customers issues affect the business
- Enjoy problem solving
- Must have empathy with end users
- Team player
- Professional code of conduct
- Ability to deal with stress
- Experience with remote monitoring and management a plus
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*Note: Scoutit is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted directly by the respective employer’s authorized recruitment team. Relevant candidates will be contacted via email and asked to fill in additional details as part of the next stage of the application process.)
Skills: troubleshooting,hiring,application
Click on Apply to know more.