Cloudologic
Website:
cloudologic.com
Job details:
Company Description
Cloudologic is a leading provider of cloud consulting and IT services, specializing in cloud operations, cybersecurity, and managed services. Headquartered in Singapore with deep roots in India, the company leverages the strengths of two prominent tech hubs to deliver innovative solutions. With a decade of service excellence, Cloudologic has built a strong global reputation, earning the trust of clients around the world as a dedicated and reliable partner.
Role Description
This is a full-time Hybrid role for a Service Delivery Manager located in Gurugram. The Service Delivery Manager will oversee the delivery of IT services, ensuring projects and operations meet deadlines and exceed client satisfaction benchmarks. Responsibilities include managing service performance, addressing customer needs, and leading teams to deliver quality solutions. The role also involves regular communication with stakeholders and ensuring compliance with organizational and client policies.
Responsibilities
Business analysis
• Investigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organization.
• Assists in defining acceptance tests for these recommendations.
Service level management
• Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for a deterioration in service. Service acceptance
• Engages with project management to confirm that products developed meet the service acceptance criteria and are to the required standard.
• Feeds into change management processes.
Change management
• Develops, documents, and implements changes based on requests for change.
• Applies change control procedures.
Release and deployment
• Uses the tools and techniques for specific areas of release and deployment activities.
• Administers the recording of activities, logging of results and documents technical activity undertaken.
• May carry out early life support activities such as providing support advice to initial users.
Problem management
• Investigates problems in systems, processes, and services.
• Assists with the implementation of agreed remedies and preventative measures.
Incident management
• Following agreed procedures, identifies, registers, and categorizes incidents
• Gathers information to enable incident resolution and promptly allocates incidents as appropriate.
• Maintains records and advises relevant persons of actions taken.
Experience / Minimum Qualifications:
• Four-year college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience
• Proficient spoken and written command of English
• At least 5-year experience in IT
• 2 years of experience in relevant area
• 1 year of experience in team management
• Understanding of different culture
• Participated in projects with people from other functions/markets
• Respective business function (GOPS, Finance, HR, Brand Marketing, Wholesale/Retail)
Click on Apply to know more.