Service Delivery Lead
Tiger Analytics
- Location
- Chennai, Tamil Nadu, India
- Job type
- Full-time
Required skills
- Agile
- Azure
- ETL
- people management
- service delivery
About the role
Tiger Analytics
Website:
tigeranalytics.com
Job details:
- 12+ years of IT experience, with 3+ years of working in a key role as Service Delivery Lead or Service Delivery Manager for a large customer.
- A fair degree of technical understanding of Data Engineering-based programs and Analytics concepts involving cloud-based ETL and BI programs, preferably on the Azure platform.
- Experience in various SDM areas including Service Management, Incident tracking Service Management, RCA, Problem management, change man.
- Experience in Managing Prod environment, incident / ticket management, problem solution, ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery & process management on Service Management.
- Proficiency in leading both physical and virtual teams along with 3rd party vendors, exceptional knowledge in Agile delivery principles, solid resource planning and problem-solving skills.
- People Management – Managing team morale and building a high-energy, high-performance team. Plan and execute people rotation, training, and mentoring.
- Strong knowledge of SLA Management, Incident/response tools, and Release management.
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