Anaptyss
Website:
anaptyss.com
Job details:
12–15 years total · minimum 6 years in service-delivery leadership for infrastructure, cloud, or observability practice12–15 years total · minimum 6 years in service-delivery leadership for infrastructure, cloud, or observability practice
Educatio
nBachelor's degree (Engineering, Computer Science, or equivalent) · ITIL v4 Foundation required · Azure/AWS architect-level certification strongly preferre
d
REQUIRED SKILLS & EXPERI
- ENCE12–15 years total experience in IT service delivery; minimum 6 years leading multi-disciplinary infrastructure or observability teams of 10+ engine
- ers.Hands-on experience with cloud platforms — Azure expert level required (Client is Azure-heavy); AWS exposure use
- ful.Deep operational expertise with at least two of: Dynatrace, New Relic, Datadog, AppDynamics, Splunk Observability. Dynatrace strongly prefer
- red.Networking fundamentals: SD-WAN, ExpressRoute, VPN, BGP, firewall managem
- ent.Active Directory administration including hybrid identity (AD Connect, Azure AD / Entra
- ID).ServiceNow operational expertise across incident, problem, change, and C
- MDB.Track record managing customer-facing system uptime SLAs , must have run something where 'mobile app went down' was a fireable offe
- nse.ITIL v4 Foundation required; ITIL Managing Professional and Azure Solutions Architect Expert strongly prefer
- red.Direct client-facing experience with US-based clients — written and spoken English at business-professional level; comfortable presenting to SLT and engineering leaders
hip.PREFERRED / NICE TO
- HAVEPrior experience supporting a payment platform (Stripe, Adyen, Fiserv, FIS, Worldpay, Cybersource) or loyalty platform integrat
- ion.Familiarity with mobile app monitoring (Firebase Crashlytics, Sentry, AppDynamics Mobile R
- UM).AI Ops experience: anomaly detection tuning, predictive analytics, problem cluster
- ing.Familiarity with Azure DevOps, GitHub Actions, or other CI/CD pipelines (for change-related inciden
- ts).Prior consulting or system integrator backgro
und.
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