Service Delivery Executive - Chandigarh

Blue Star Limited

Website: bluestarindia.com
Job details:
Job Description

• Will be handling the team of 3-4 members & Service Centres/ Call load
• Regular review of open complaints and ensure response time and its closure as per SLAs
• Achieve Revenue generation targets.
• Ensure Preventive Maintenance adherence and audit quality of Service on a regular basis.
• Maintain Customer i-base hygiene and regularly update end-user data in the system
• To drive customer engagement and high CSI. Building strong relationships with Customers by ensuring timely maintenance and addressing the concerns proactively.
• Ensure timely submission & processing of Invoices of Channel Partners, return of defective spares, warranty & other claims settlement.
• Competitors and market feedback on time to HQ.
• System and process implementation at all channel partners

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