Website:
zeacrm.com
Job details:
Company Description Zea CRM is a modern customer relationship management platform that unifies sales, marketing, and customer care into one intelligent system. Designed for scalability, it supports organizations as they grow and expand into new markets. The solution focuses on simplicity and efficiency, enabling teams to collaborate seamlessly across functions. With global readiness at its core, Zea CRM empowers businesses to build stronger customer relationships and drive long-term success.
Role Description The Service Delivery Coordinator is a full-time, on-site role based in Salem, responsible for overseeing the smooth delivery of CRM-related services to clients. This role involves coordinating implementation activities, tracking service requests, and ensuring that agreed service levels and timelines are met. The coordinator will communicate regularly with clients and internal teams, monitor customer feedback, and help resolve issues to maintain high satisfaction. Day-to-day tasks include updating service documentation, analyzing performance metrics, supporting customer onboarding, and identifying opportunities to improve processes. The role also requires close collaboration with sales and support teams to ensure a consistent and positive customer experience throughout the service lifecycle.
Qualifications
- Strong focus on Customer Satisfaction and Customer Service, with experience handling client inquiries and resolving issues promptly.
- Solid Analytical Skills to track service performance, interpret data, and recommend improvements to service delivery.
- Experience in Service Delivery or coordination roles, including managing tickets, monitoring SLAs, and supporting implementation activities.
- Excellent Communication skills, both written and verbal, with the ability to interact effectively with clients and cross-functional teams.
- Organizational and time-management abilities to handle multiple priorities and maintain accurate documentation.
- Proficiency with CRM or service management tools; familiarity with Zea CRM or similar platforms is an advantage.
- Relevant education in business, information systems, or a related field, or equivalent practical experience.
- Ability to work on-site in Salem and collaborate in a fast-paced, customer-focused environment.
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