Service Delivery
Blue Star Limited
- Location
- Guwahati, Assam, India
- Job type
- Full-time
About the role
Blue Star Limited
Website:
bluestarindia.com
Job details:
Job Description
1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT 2 Daily review of pending complaints 3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint 4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target 5 Arranging to send defective material back 6 Raising warranty claims wherever applicable 7. Submission of offers for NON AMC i.e Spares & R&S as per company guidelines and policies and booking and billing the orders
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