Service Deliver Manager, Consumer Support, YouTube
Googleplex
- Location
- Hyderabad, Telangana, India
- Job type
- Full-time
About the role
Website:
Job details:
Minimum Qualifications
- Bachelor's degree or equivalent practical experience.
- 7 years of experience with process improvement methodology (e.g., Six Sigma).
Preferred Qualifications
- MBA or Master's degree in a related field.
- CSCMP certification.
- 7 years of experience using data analysis to drive decision making.
- 7 years of experience managing consumer support vendor operations for large tech companies.
- Experience in sourcing and management techniques, vendor services management and contracting.
- Knowledge of workforce management practices, with the ability to handle multiple executive stakeholders, influencing strategy and execution at all levels.
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