Wallem Group
Website:
wallem.com
Job details:
Job Role
We are looking for a proactive Service Coordinator to manage the day-to-day coordination of marine service jobs from enquiry through completion. The successful candidate will play a key role in planning jobs, coordinating engineers, communicating with customers and vendors, preparing quotations, managing documentation, and ensuring projects are delivered efficiently
The role offers exposure to a wide variety of marine services and requires someone who enjoys working in a fast-paced environment while managing multiple projects simultaneously
Key Responsibilities
- Coordinate service jobs from enquiry through completion and invoicing
- Prepare quotations, service proposals, work orders, and customer documentation
- Schedule service engineers and coordinate travel, accommodation, and logistics
- Liaise with customers, vessels, ship managers, agents, class surveyors, and subcontractors throughout each project
- Coordinate spare parts, materials, and subcontractor requirements to ensure timely project execution
- Prepare service documentation, reports, certificates, and job files
- Monitor project progress and ensure service milestones are achieved within agreed timelines
- Support Accounts with invoicing, documentation, and customer payment follow-up
- Maintain accurate records within the company ERP and service management systems
- Track recurring services, statutory inspections, and customer due dates
- Follow up on quotations, customer approvals, and outstanding service opportunities
- Identify opportunities to improve operational efficiency and customer service
Requirements
- Diploma or Degree in Engineering, Marine Studies, Logistics, Business Administration, or a related discipline.
- Minimum 2 years' experience in operations, service coordination, logistics, project coordination, including Lifeboats & Rescue Boats (LSA), Fire Fighting Equipment (FFE), Navigation & Communication systems, Ship Repair, Underwater Services & Maintenance, UTM, Tank Inspections, Various testing and analysis and other technical marine solutions
- Excellent communication and organizational skills.
- Ability to manage multiple projects and priorities simultaneously.
- Good knowledge of Microsoft Office applications.
- Experience in the maritime, shipping, logistics, engineering, or technical services industry will be an advantage
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