Spruce, LLC
Website:
spruce-up.com
Job details:
Service Coordinator – After Sales & Machinery
Spruce Up Industries Pvt. Ltd. | Pune, Maharashtra | Full-time | On-site
Coordinate customer service requests, field technicians and spare parts for specialised cleaning machinery. If you have supported equipment service operations, machinery maintenance or an after-sales team, we would like to hear from you.
Experience: Preferably 3–5 years. Candidates with around 2 years of closely relevant experience are also welcome.
Department: ISD & After-Sales
Reporting to: Head of ISD & Senior Manager – After-Sales
THE OPPORTUNITY
Own the coordination from a customer's first service request to documented closure. This office-based role combines customer communication, technician scheduling, service quotations and spare parts follow-up. You will work closely with after-sales leadership, field technicians, Stores and Accounts.
YOUR RESPONSIBILITIES
• Log customer complaints and service requests; track priority, ownership, next actions and closure.
• Coordinate technician visits, preventive maintenance, installation and deployment against the department's technical priorities.
• Collect machine details, technician observations, photographs and videos for technical assessment.
• Prepare service and spare parts quotations using approved technical inputs and prices; follow up on approvals and purchase orders.
• Coordinate parts availability, dispatch, tracking/LR details and receipt with Stores; obtain payment-status updates from Accounts.
• Maintain machine-wise service histories, visit reports and service portal records; share concise status updates and escalate delays or recurring issues.
WHAT YOU NEED
• Relevant experience in service coordination, after-sales support, maintenance coordination or equipment service operations.
• Practical understanding of machinery, spare parts and service terminology.
• Clear Hindi communication and working English for emails, quotations and documentation.
• Working knowledge of Microsoft Excel or Google Sheets, accurate record-keeping and disciplined follow-up.
• Ability to coordinate calmly with customers, technicians and internal teams, and work from our Pune office.
• Mechanical Engineering diploma preferred; graduates with relevant machinery service experience are welcome.
RELEVANT BACKGROUNDS
We welcome applicants from machinery manufacturers, equipment dealers, industrial maintenance teams, and engine or generator service businesses. Your current designation may be Service Coordinator, Service Executive, After-Sales Executive, Service Advisor or Maintenance Coordinator—the relevance of your machinery service work matters.
Experience with service quotations, spare parts dispatch, CRM/ERP or service portals is helpful. Marathi communication is an advantage.
ABOUT SPRUCE UP
Spruce Up designs, manufactures and supports road-cleaning and industrial cleaning equipment, including Stratus regenerative-air road sweepers, Jatayu garbage suction machines and industrial vacuum equipment. Join our Pune team to build exposure to specialised machinery and the complete after-sales service process.
Apply through LinkedIn with your updated resume. Highlight the equipment you have supported and your experience coordinating service requests, technicians or spare parts.
Click on Apply to know more.