RODA ASSISTANCE
Website:
rodaindia.com
Job details:
Company Overview: Roda Assistance Pvt Ltd, established in 2016, is a leading emergency roadside assistance firm offering 24/7 helpline, breakdown services, and roadside assistance across India. Our team of well-trained alarm centre executives, backed by world-class tools and technology, provides immediate and considerate support, ensuring peace of mind from unforeseen vehicle breakdowns.
Position: Service Coordinator
LANGUAGES: ENGLISH,HINDI & MALAYALAM
Knowledge of Telugu will be considered an added advantage.
Location: Roda - Emergency Services
3rd Floor, Ettuparayil Business Square,
Door No.52, 3274/C3, NH - 47, opp. Decathlon,
Vyttila, Ernakulam, Kerala 682019
Job Responsibilities:
Handle customer calls during emergency situations, providing immediate and considerate support.
Arrange for nearby technicians or towing vehicles to assist customers.
Coordinate with service teams to ensure timely and efficient service delivery.
Maintain accurate records of customer interactions and service requests.
Communicate effectively with customers in a minimum of three languages, including
Telugu and English.
Work in various shifts to provide 24/7 support.
Qualifications:
Proficiency in Telugu and English; ability to communicate in at least one more language.
Excellent communication and interpersonal skills.
Ability to work under pressure and handle emergency situations calmly and efficiently.
Strong organizational skills and attention to detail.
Willingness to work in shifts, including nights and weekends.
Prior experience in customer service or roadside assistance is preferred but not mandatory.
Employment Type: Full-time
Compensation:
Competitive salary
Monthly performance-based incentives
Application Process: Interested candidates should bring their original certificates, an updated resume, and all previous employment details, including a relieving letter or experience letter, to the interview.
Interview Location:
Roda - Emergency Services
3rd Floor, Ettuparayil Business Square,
Door No.52, 3274/C3, NH - 47, opp. Decathlon,
Vyttila, Ernakulam, Kerala 682019
Direct Interviews will be conducted Monday to Friday 10.00 Am to 03.00 Pm
Contact:
Neenu V Nair - Hr Manager - hr@rodaindia.com - 9745299972 Zaman Zoorath
- Admin - admin@rodaindia.com - 9745299973
Join us at Roda Assistance Pvt Ltd and be a part of a dedicated team that provides essential roadside assistance services, ensuring the safety and peace of mind of our customers.
Click on Apply to know more.