Gravia Technologies
Website:
graviatech.com
Job details:
Job Title: Service Coordinator
Location: Noida
Experience: 1+ Year
Qualification: Graduate
Job Description:
We are looking for a proactive and customer-focused Service Coordinator to manage customer communication and ensure timely resolution of service requests.
Key Responsibilities:
• Make calls to customers to understand their service requirements.
• Resolve customer queries and complaints effectively.
• Conduct regular follow-ups with customers to ensure service satisfaction.
• Handle the first level of customer escalation and coordinate with internal teams for resolution.
• Maintain proper records of customer interactions and service updates.
Required Skills:
• Good communication and customer handling skills.
• Problem-solving ability.
• Basic coordination and follow-up skills.
• Ability to handle customer escalations calmly and professionally.
Click on Apply to know more.