Schevaran Laboratories Pvt.Ltd.
Website:
schevaran.com
Job details:
Company Description Schevaran Laboratories is a Mysuru-based pioneer in sustainable cleaning solutions, with over 35 years of experience serving commercial, industrial, healthcare, hospitality, IT, pharmaceutical, and institutional clients across India. The company develops and manufactures eco-friendly, biodegradable cleaning products designed for safety, performance, and low water usage. With world-class manufacturing and R&D infrastructure, including India’s first Eco Research Centre dedicated to environmentally friendly cleaning solutions, Schevaran upholds stringent international standards and Ecovadis certification. Its portfolio ranges from janitorial cleaners and disinfectants to floor and specialty care chemicals, all formulated for non-toxic, residue-free results. Beyond products, Schevaran provides complete hygiene solutions through training, application guidance, and tailored support to help clients maintain cleaner, greener, and healthier spaces.
Role Description This is a full-time, on-site role for a Service Coordinator and Call Centre Executive based in Mysore. The person in this role will handle inbound and outbound calls, respond to customer inquiries, log service requests, and provide accurate information about products and services. They will coordinate with sales, service, and logistics teams to schedule visits, track service tickets, and ensure timely resolution of customer issues. Daily responsibilities include updating call logs and service records in internal systems, following up with customers on open cases, and escalating complex issues when needed. The role also involves preparing basic reports on call volumes and service performance, sharing customer feedback with internal stakeholders, and supporting administrative tasks related to service operations.
Qualifications
- Strong customer service and communication skills, including clear verbal and written communication in English and local/regional languages.
- Experience in call handling, call center operations, or help desk support, with the ability to manage high call volumes professionally.
- Good coordination, time management, and organizational skills to manage multiple service requests and follow-ups efficiently.
- Basic computer proficiency, including use of CRM or ticketing tools, MS Office (Excel, Word, Outlook), and call-logging systems.
- Problem-solving attitude with the ability to listen actively, identify customer needs, and provide appropriate solutions or escalations.
- Prior experience in facilities management, cleaning solutions, or related industries is an advantage but not mandatory.
- Ability to work on-site in Mysore, collaborate effectively with cross-functional teams, and maintain a professional demeanor under pressure.
- Preferred: Diploma or bachelor’s degree in any discipline, or equivalent practical experience in customer support or service coordination.
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