Website:
kaapro.co.in
Job details:
Required Skills & Experience
- 5+ years of ServiceNow platform experience
- Deep expertise in:
- CMDB architecture
- CSDM implementation
- Service modelling in large enterprises
- Strong hands-on knowledge of:
- Discovery
- Service Mapping
- IntegrationHub / APIs
- Proven experience delivering CMDB in banking or regulated environments
- Strong understanding of:
- CI lifecycle management
- Operational resilience
- Audit and control requirements
- ServiceNow certifications strongly preferred:
- CSA
- CIS – Discovery / Service Mapping
- CSDM Architect / Practitioner
3. Deliverables & Success Measures
- Enterprise CMDB architecture aligned to CSDM
- Standardised service models adopted across Tier-1 services
- 95% CMDB data quality (completeness and accuracy)
- Tier-1 services fully mapped with validated dependencies
- CMDB embedded into incident, change, and resilience processes
- Audit-ready CMDB with defined ownership and certification
4. Business Outcome
This role will establish a single, trusted CMDB foundation enabling:
- Faster and more accurate incident impact analysis
- Improved change risk management
- Operational resilience for critical services
- AI-ready service management and AIOps enablement
Click on Apply to know more.