Service Assurance Manager - Global Business
airtel
- Location
- Gurgaon, Haryana, India
- Job type
- Full-time
Required skills
- communication skills
- forecasting
- KPI
- network architecture
About the role
airtel
Website:
airtel.com
Job details:
Key Responsibilities
- Identify and Deploy Measures to Improve Service Level for customer leading to increased recurring revenue.
- Customer engagements MBR/QBR-- Develop & Nurture Relationships with relevant people at Client Organization
- Account wise Network KPI tracking - Undertake Periodic Reviews of Customer network Performance.
- Shore up recurring revenue opportunities.
- Closing customer escalations end to end .
- Forecasting Churn and Revenue Retention
- Understanding of Network architecture
- Understanding of Solutions provided
- Driving SIPs for key KPI improvement
- Ensures “right health” (flaps) of critical & high value services
- Planning for configuring solutions basis customer’s requirements
Requirements
- Excellent written and oral communication skills as it handles US accounts.
- Reasonable Commercial, process and Business Awareness
- Collaborative relationships building & working.
- Effective Communication and Impact, through PPTs.
- Self-Management and Personal Development.
- Should have exposure on the products such as MOFN/IPLC etc
- IP knowledge - Understanding of MPLS/ VPN/ IPLC etc
- Fiber knowledge- fiber optics/ MOFN
- Transmission ecosystem- SDH/CEN/ DWDM/ Routers etc
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