Service Assurance Managerairtelfull-timeAbout the role airtel Website: airtel.com Job details: Purpose of the Job Build a one-to-one relationship with the SAM customers based on an understanding of customers, business environment.The role involves going beyond brand building for AES products/ services and adding value to AES business by creating a personal, holistic and integrated service experience for the customer. Key Deliverables Implementation the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the Customers. Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance Identify and Deploy Measures to Improve Service Levels Develop & Nurture Relationships with relevant people at Client Organization. Identify opportunities to shore up recurring revenue opportunitiesSkills Required Customer Focus and Customer first attitude Reasonable Commercial, process and Business Awareness Perseverance and go getter attitude. Collaborative relationships building & working Effective Communication and Impact Self-Management and Personal Development.Educational Qualifications Engineering degree with MBA (Desirable) or Diploma / Engineering degree.Work Experience 6- 8 years of technical operations and Customer Facing experience. Click on Apply to know more. This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.