Service Advisor
Ring Road Honda
- Location
- Gurgaon, Haryana, India
- Job type
- Full-time
About the role
Ring Road Honda
Website:
ringroadhonda.com
Job details:
Job Description
Key Responsibilities:
- Greet customers warmly and listen to their vehicle concerns.
- Accurately document customer complaints and required services.
- Provide cost estimates and explain services and timelines.
- Coordinate with mechanics/technicians to assess vehicle conditions.
- Communicate service updates and completion timelines to customers.
- Upsell additional services or repairs when appropriate.
- Handle customer queries, feedback, and complaints professionally.
- Maintain records of services provided and customer interactions.
- Ensure timely delivery of vehicles post-service.
- Follow up with customers post-service for feedback and retention.
Requirements
- Proven experience as a Service Advisor or similar role in the automotive industry.
- Knowledge of vehicle maintenance and repair procedures.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Basic computer literacy (knowledge of DMS/ERP systems is a plus).
- High school diploma or equivalent (Automotive diploma preferred).
Preferred Skills
- Customer service-oriented mindset.
- Problem-solving attitude.
- Ability to work in a fast-paced environment.
- Team player with a positive approach.
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