Website:
a-cars.in
Job details:
Company Description Acars is an automotive service organization focused on delivering reliable, high-quality aftersales support and vehicle maintenance solutions. The company is committed to transparent service, timely communication, and customer satisfaction across all touchpoints. Acars emphasizes professional standards, safety, and efficiency in its workshop operations. Team members are encouraged to collaborate, continuously improve, and provide a positive service experience for every customer.
Role Description The Service Advisor role at Acars is a full-time, on-site position based in Mumbai. The Service Advisor will be the primary point of contact for customers, greeting them, understanding their service requirements, and documenting concerns accurately. Day-to-day responsibilities include creating job cards, explaining recommended services and repair work, coordinating with technicians, and ensuring clear communication on timelines and costs. The role involves monitoring work progress, updating customers regularly, managing approvals, and handling vehicle delivery with detailed explanations of completed work. The Service Advisor is also responsible for maintaining service records, promoting aftersales offerings, and supporting overall workshop efficiency and customer satisfaction.
Qualifications
- Strong customer-facing skills, including Customer Service, Customer Satisfaction, and Customer-focused Service.
- Effective Communication skills, with the ability to explain technical information in clear, simple language.
- Understanding of Aftersales processes, including service bookings, follow-ups, and workshop coordination.
- Relevant experience in automotive service, dealership operations, or a similar customer advisory role.
- Ability to work on-site in Mumbai, manage multiple cases, and maintain accuracy under time constraints.
- Proficiency with basic computer applications and service management systems.
- Diploma or bachelor’s degree in automotive, engineering, business, or a related field is preferred.
- Professional, inclusive attitude and commitment to delivering a high-quality, non-discriminatory customer experience.
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