Swift
Website:
goswift.in
Job details:
About us:
Swift is building a next generation checkout and fulfillment service for India - a platform rolling up payments and logistics solution for all fulfillment needs. We give businesses the opportunity to provide a customer experience at par with the likes of Amazon and Flipkart, all the while saving money and time. Think of us like Amazon without the website listing - we let our sellers design their own sales channel. We believe there are many things a seller or small business has to worry about when selling online, logistics/payments etc. shouldn't be one of them. With our solution, SMBs and D2C brands get access to technologies and services like next day delivery, same day delivery, live package tracking, Card/Cash on delivery, scheduled delivery etc., making parcel delivery just as simple as collecting payment. We want to be the #1 checkout platform that’s reliable, easy to use and affordable.
About the role:
We are looking for a Customer Support Specialist to assist our customers with their escalations when using our products and services. The candidate will provide excellent customer support during resolution of customer queries, recommending solutions and guiding users through features and functionalities
.Responsibilities:
The primary responsibility of the role is to interface with our customers. The candidate is responsible for managing customer expectations and escalations. Some of the responsibilities would be as follows-
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Identify customer needs and help customers use specific features.
- Analyze and report any malfunctions.
- Update our internal database with information about issues and customer escalations.
- Follow up with customers to ensure their escalations are resolved
- Gather customer feedback.
Requirements
- College Degree and 1- 2 years equivalent experience
- Experience talking to customers or a similar support role
- Experience with MS Office
- Exposure to database management software such as Freshdesk
- Excellent communication and problem-solving skills
- Patience and customer empathy
Key Takeaways
- You to be a part of a small, but a super capable team.
- The opportunity to work closely with founders to define, scope, estimate and plan various aspects of the operations process. Being one of the first hires at Swift, you will be involved in both high and low-level decision making. This means a lot of ownership, which we cultivate by having a flat structure.
- Competitive compensation
Click on Apply to know more.