Server Hardware Support
Neurealm
- Location
- Chennai, Tamil Nadu, India
- Job type
- Full-time
Required skills
- Root Cause Analysis
- ticketing
About the role
Website:
neurealm.com
Job details:
Experience: 5-12 Years
Work Location: Chennai
- Provide remote technical assistance and design consultation.
- Perform log/failure analysis across a variety of equipment looking for a specific set of failures and addressing those as they arise.
- Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Use multiple applications to manage cases, document and troubleshoot.
- Interact with customers for new/existing cases to capture all the information needed to properly identify and resolve cases & enter all relevant data and updates into the ticketing system.
- Monitor open tickets for new communication or action requirements.
- Engage and assist field engineers with hardware replacement procedure.
- Escalate cases according to severity or type based on internal procedures.
- Contribute to Root Cause Analysis for quality escapes & use knowledge - bases to share information about known issues.
- Assists in the creation of product support documents and network training material, as required & working continuously on a task until completion and /or referral to third parties, as appropriate.
Mandatory Skills:
- Server Hardware Support
- Dell Server
- HP Server
- IBM Server
- Blade Server
Click on Apply to know more.
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