Store Director - Trafford, Manchester

Location: Trafford Centre, Manchester

Type of contract: permanent, full time 40h

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Are you ready to drive a beauty revolution? Join Sephora, as we seek a passionate Store Director to lead our store!

Reporting directly to the Retail Director, you will drive sales and champion excellence across all aspects of store performance. You’ll set the benchmark for exceptional customer experiences, ensuring our store presentation and product curation reflect the high standards Sephora is renowned for. You'll also oversee budget management, ensuring we meet our financial targets with the precision and dedication that define our team.

Your primary goal? To unlock the full potential of your management team while consistently achieving and exceeding commercial objectives. If you thrive on innovation, are committed to accuracy, and possess the ability to inspire greatness in others, we’d love to hear from you!

Responsibilities

Strategic Business Leadership

• Provide strategic guidance to the Retail Director by delivering comprehensive analyses of market conditions, competitive landscape, and customers’ needs to identify new business opportunities and inform growth strategies.
• Develop and present monthly reports that track competitor activities and performance metrics to inform strategic decision-making.
• Formulate and implement short- and long-term business strategies aimed at maximizing both top-line and bottom-line sales.
• Offer actionable product recommendations grounded in local market insights and customer feedback to enhance inventory performance.
• Design and execute impactful in-store promotional events and displays to drive brand visibility and customer engagement.
• Cultivate relationships with other stores and head office departments to share insights and enhance operational effectiveness.
• Ensure adherence to operational guidelines and standards to maintain a high level of efficiency and compliance.
  
  

Customer Experience Excellence

• Exemplify the Sephora Attitude, setting a high standard of customer engagement and satisfaction for the entire team.
• Actively support team members in challenging situations to uphold exceptional client service standards.
• Utilize customer satisfaction metrics, such as the Love Meter, to drive continuous improvement initiatives for the client experience and swiftly resolve complaints.
• Reinforce and embed sales policies and techniques derived from Sephora University across all team members to ensure consistent execution.
• Analyse sales performance data to identify trends and develop strategic action plans aimed at exceeding targets.
• Monitor stock availability and proactively address potential out-of-stock situations to meet customer demand effectively.
  
  

Sales Optimisation

• Support the Customer Experience Manager and Beauty Supervisors in sharing best practices and evaluating promotions to align with sales goals and customer expectations.
• Support the Services Manager in designing educational and engaging customer experiences that drive service targets.
• Drive accountability for meeting and exceeding sales targets across all product categories, including exclusive and Sephora Collection offerings.
• Analyse sales results regularly to propose and implement targeted action plans that enhance overall performance.
• Collaborate with the Operations Manager and Supervisors to maintain operational excellence in store presentation and merchandising.
• Drive engagement with visual merchandising standards to create compelling displays that attract and retain customers.
• Lead post-event analyses to measure the impact of in-store promotions on sales performance and customer engagement.
  
  

Team Development & Management

• Cultivate a high-performance culture by motivating and developing the management and store team through regular coaching and feedback.
• Effectively communicate the business strategy and operational objectives to the team, ensuring alignment and commitment.
• Facilitate collaborative meetings with the Customer Experience Manager and Operations Manager to analyse team performance and operational effectiveness.
• Oversee the Performance Check-in and Improvement Plan processes to enhance individual and team performance continuously.
• Strategically manage annual leave and scheduling to optimize staffing levels in alignment with business needs.
• Promote a culture of recognition and appreciation, empowering team members to excel and contribute to a positive work environment
• Drive employee engagement initiatives that foster teamwork and strengthen the store's community spirit.
• Collaborate with the recruitment department to attract and hire top talent for the store.
  
  

Skills

• Advanced Product & Customer Knowledge: In-depth understanding of Sephora’s product lines and customer engagement standards to drive exceptional client satisfaction.
• Proven Retail Leadership: Extensive experience in managing high-performing retail teams and exceeding sales targets through effective store operations and budgeting.
• Digital & Analytical Competence: Strong digital orientation and analytical skills to interpret sales data, enhance decision-making, and optimize store performance.
• Team Development & Coaching: Ability to mentor, inspire, and develop a high-performance team culture, promoting collaboration and individual growth.
• Brand Alignment & Values Embodiment: Consistently represents Sephora’s values of inclusivity, creativity, and empowerment, projecting a professional image aligned with brand standards, and fostering an environment that celebrates beauty and self-expression.
  
  

Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store.

Here, You Will Find

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference
  
  

Join us and belong to something beautiful.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

Sephora is a leading global beauty retailer, offering a unique and diverse assortment of prestige cosmetics, skincare, hair care and fragrance brands, along with unparalleled service and a distinct point of view. Sephora is committed to empowering clients to express their unique beauty, and to celebrate diversity and inclusivity.