About the role
Own post-sales relationships with a portfolio of our largest customers, advocating for their success and needs internally by providing ongoing tailored Customer engagement, including but not limited to customer meetings, health checks, QBRs, and Roadmap reviews.
Assist with customer lifecycle management in a one-to-many and digital touch model: expeditiously addressing customer questions and concerns to increase adoption and improve the customer's experience with SentinelOne.
Promote product adoption with key Customer stakeholders.
Represent and advocate customer needs/issues cross-departmentally
Shepherd escalated at-risk customers toward resolution
Identify opportunities for growth and upsell
Ensure customer engagement and current status are logged within the Customer Success platform for appropriate visibility and tracking.
About the company
At SentinelOne, we're redefining cybersecurity by pushing the limits of what's possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow's threats.
From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We're looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you're excited about solving complex challenges in bold, innovative ways, we'd love to connect with you.
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