Practice Operations & Billing Manager
Sensory Kids Therapy Services – North Liberty, IA
Pediatric Therapy: sensorykidsiowa
Are you the type of person who sees what needs to be done — and takes the lead to make it happen? If you love keeping people, schedules, and systems moving — and enjoy being the welcoming face families count on — this is the role for you!
We are partnering with our client to hire a proactive Practice Operations Manager who will own front-desk operations, guide the administrative team, and keep a growing pediatric therapy practice running smoothly.
This role is both hands-on and leadership-oriented: you’ll direct front-office workflows, oversee the afternoon front-desk team, coordinate scheduling and intake, and assist with weekly medical billing functions (about 10 hours/week). Billing support is approximately 25% of this position, and we're happy to train the right person. The larger focus being a warm, organized, and social presence at the front desk.
This role is perfect for someone who’s not just reliable and consistent (yes, please!), but also upbeat, friendly, and excited to make a difference behind the scenes. Your leadership ensures therapists stay focused on patient care — while families experience a warm, organized, and efficient clinic.
What You’ll Lead & Own
- Front Desk Leadership
- Provide daily direction for front-desk operations and support the afternoon shift as the on-site lead
- Ensure phones, check-ins, messages, and follow-ups are handled consistently and professionally
- Keep intake paperwork moving — no bottlenecks
- Actively monitor openings and help fill schedules (we have a waitlist)
- Mentor, coach, and model a calm, welcoming, professional front-office culture
- Scheduling & Coordination
- Coordinate appointments, cancellations, and reschedules with accuracy
- Partner closely with therapists to ensure families understand next steps
- Track and improve key metrics (attendance, cancellations, utilization, collections)
- Billing Administration (≈10 hrs/week)
- Assist with billing processes in collaboration with the Billing Supervisor and the administrative team
- Receive ongoing training and support; this role does not work independently on billing decisions
- Help process claims, verify insurance, and post payments
- Support follow-up on denials and outstanding balances
- Maintain accurate billing documentation and confidentiality
- Work in a dedicated space away from the front desk when completing billing tasks
- Leadership & Systems Improvement
- Anticipate needs and suggest improvements before issues arise
- Help roll out new processes and tools
- Serve as a liaison between clinical and administrative teams
- Support operational planning as the practice expands
Who You Are
- A natural leader who takes ownership and follows through
- Confident working independently while staying collaborative
- Highly organized, detail-focused, and steady under pressure
- Comfortable with technology, spreadsheets, and basic reporting
- Warm, professional, and supportive with families and teammates
- Growth-minded — excited to help build what comes next
- Bonus if you have experience in healthcare, therapy offices, or insurance/billing!
Schedule
- Typical hours are 7:30 AM – 4:00 PM (with some flexibility at the end of the day).
- Reliability to open the clinic each morning is essential.
- This role may occasionally support basic entryway upkeep.
Compensation & Benefits
- Hourly: $24–$28 (depending on experience)
- Location: North Liberty, Iowa
- Full-Time Benefits:
- Health, dental, and vision
- Employer-paid life, AD&D, short- & long-term disability
- 401(k) with employer match
- Paid time off (increasing with tenure)
- Six paid holidays
Why This Role Matters
You are the steady center that keeps patients supported, therapists focused, and the clinic operating at its best. The practice is preparing to expand, and this role is essential in how families experience care from the moment they walk in.
If you’re ready to bring leadership, ownership, positivity, and professionalism to a place that truly cares for kids and families, we’d love to meet you.