Technology Performance Coordinator

About the Role

We’re looking for a Technology Performance Co-ordinator to join our forward-thinking Technology team in Selly Oak.

This is an exciting opportunity for someone who’s detail-oriented, analytical, and passionate about driving efficiency. You’ll play a key part in ensuring our technology operations are both high-performing and cost-effective, helping us make the best use of our resources as we continue our digital transformation journey.

Working closely with the Head of Technology Services, you’ll oversee supplier performance, track and manage contracts, and keep a close eye on technology costs and budgets.

This role is perfect for someone who enjoys working with data and systems, is highly organised, and wants to develop their career in IT, digital services, procurement, or finance. A tailored development programme will be created for the successful candidate.

This role is based at our Selly Oak office, with hybrid working (2–3 days per week on-site). Occasional travel to other Sense locations, including London and Loughborough, may be required.

Key Responsibilities

• Maintain accurate records of all supplier contracts, renewal dates, and SLAs.
• Analyse supplier contracts and billing to identify duplication, track costs, and find opportunities for savings.
• Support the Head of Technology Services in monitoring supplier performance and preparing for review meetings.
• Liaise with the Procurement team to ensure compliance and timely contract renewals.
• Record and reconcile invoices, purchase orders, and licence renewals.
• Monitor technology spend against budget and assist with forecasting.
• Maintain dashboards and trackers for reporting purposes.
• Support audits and governance checks relating to supplier and cost management.

About You

We’re looking for someone who is:

• Highly organised with excellent attention to detail.
• Confident using Excel, databases, and digital tools for analysis and reporting.
• Proactive, reliable, and able to work independently.
• Interested in learning more about IT systems, supplier management, and cost control.
• A strong communicator with great numeracy skills.

Desirable qualifications and experience:

• Degree or equivalent experience in business, finance, IT, or procurement.
• CIPS or other financial/procurement qualifications.
• Experience with procurement contracts, budgeting, or financial agreements.
• Data analysis experience using Excel or Power BI.

About Sense

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the job description and person specification before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

If you require any further assistance, please contact the Recruitment Team on 0121 415 6735 or recruitment@sense.org.uk

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit: https://www.sense.org.uk/jobs/equality-diversity-and-inclusion-in-recruitment/