Website:
thedsk.au
Job details:
Senior Zoho Solution Architect / Implementation Consultant
Location: Thanjavur, Tamil Nadu (Work from Office)
Experience: 4+ Years | Full-time
About The Desk
The Desk is an Australian Zoho Partner headquartered in Melbourne, with a growing delivery centre in Thanjavur, India.
We work with customers across Australia to solve real business challenges using Zoho, AI, automation, integrations, and cloud technologies. Our goal isn't just to implement software—we design practical business solutions that improve productivity, simplify operations, and deliver measurable outcomes.
As we expand our delivery centre in Thanjavur, we're looking for professionals who enjoy taking ownership, solving complex business problems, and working directly with international customers.
If you're looking for a place where your ideas matter, your work has real impact, and you can grow into a technical leadership role, we'd love to hear from you.
About The Role
We're looking for a Senior Zoho Solution Consultant who can independently own customer implementations from discovery through go-live.
This is not a pure development role. You'll work directly with customers, understand their business processes, design solutions, estimate projects, lead implementations, and mentor junior team members.
What You'll Do
- Lead customer discovery and requirement-gathering sessions.
- Analyse business processes and recommend the right Zoho solutions.
- Design end-to-end business solutions using the Zoho ecosystem.
- Configure and customise Zoho applications.
- Build workflows, business automation, custom functions, and integrations.
- Develop REST API integrations with third-party applications.
- Estimate projects and plan implementation activities.
- Own project delivery from discovery to deployment.
- Support UAT, training, and go-live activities.
- Troubleshoot complex technical issues.
- Mentor junior developers and review solution quality.
- Communicate proactively with customers and internal stakeholders.
Requirements
What We're Looking For
- 4+ years of hands-on Zoho implementation experience.
- Experience delivering end-to-end customer projects from requirements gathering to go-live.
- Strong experience with Zoho CRM, Creator, Books, Projects, Desk, or Zoho One.
- Experience with REST APIs, webhooks, and third-party integrations.
- Ability to scope independently, estimate, and deliver projects.
- Strong analytical and problem-solving skills.
- Excellent communication and customer-facing experience.
- Experience mentoring or leading technical teams is an advantage.
Benefits
Why Join The Desk?
- Work directly with Australian customers.
- Own projects from discovery to deployment.
- Solve real business problems, not just coding tasks.
- Build expertise across the entire Zoho ecosystem.
- Grow into Solution Architect or Technical Leadership roles.
- Be part of a collaborative, fast-growing international consulting company.
- Competitive salary with long-term career growth opportunities.
Click on Apply to know more.