Website:
cvadm.com
Job details:
Company Description
College Vidya, established in 2019 under the Blackboard Education & Research Foundation, is India's leading online education advisory platform. Recognized for providing comprehensive guidance, we help aspiring students and working professionals choose the best-fit online education from UGC-recognized universities and Ed-Tech platforms for UG, PG, Doctorate, Diploma, and Certificate courses. With over 550 employees, we have assisted more than 200,000 students with personalized guidance. We take pride in initiatives like the 'CV Subsidy' and have disbursed over 1.5 crores to students in the last year. Featured in the 'Brands of Tomorrow' documentary on JioHotstar, College Vidya is committed to making education accessible and fostering a vibrant student community.
Key Responsibilities:
- Manage and monitor University Chat Operations to ensure timely and effective communication.
- Handle Lead-Squared (LSQ) and dialer integration, including setup and execution of manual calling processes.
- Operate and optimize predictive dialer systems to enhance sales productivity and efficiency.
- Perform call volume forecasting to support workforce planning and operational readiness.
- Manage real-time monitoring (RTM) of calling activities to ensure adherence to performance metrics.
- Oversee processes related to No Verification and Name Listing to maintain data accuracy and compliance.
- Handle and maintain integration of operational systems, including CV Care dialers and other platforms.
- Supervise and manage university calling operations, ensuring quality and target achievement.
- Manage and maintain the toll-free portal, ensuring smooth functionality and issue resolution.
Required Skills & Qualifications:
- Proven experience in dialer management.
- Hands-on experience with Lead-Squared (LSQ) or similar CRM tools.
- Strong understanding of call center operations and sales processes.
- Experience in call volume forecasting and workforce planning.
- Knowledge of system integrations and telephony platforms.
- Ability to perform real-time monitoring (RTM) and performance tracking.
- Strong analytical and problem-solving skills.
- Excellent communication and coordination abilities.
- Strong knowledge of Advanced Excel, with basic knowledge of SQL, Python, and Power BI.
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